Shipping policy

SHIPPING POLICY

Last updated: October 29, 2026

This Shipping Policy applies to orders placed through avelmora.shop and is administered by MAGGIE CLEANING SERVICES LLC.

Destinations

We currently offer shipping to eligible addresses in the United States and United Kingdom. The available destination and any carrier restrictions are confirmed at checkout. Certain remote, restricted, or unsafe-to-serve addresses may not be available.

Processing

Once payment is authorized and the delivery address is verified, orders are normally prepared and dispatched within 2–3 business days. Weekends and public holidays are excluded. We will contact you if an unexpected issue materially affects processing.

Delivery Estimates

Estimated delivery after dispatch is 20–45 calendar days. This is an estimate rather than a guaranteed date. Customs processing, weather, carrier capacity, public holidays, address issues, transportation disruptions, and events outside our reasonable control may cause additional delay.

Shipping Charges and Taxes

Orders with a merchandise total greater than US$30 qualify for free standard shipping. The checkout page shows any shipping charge for an order at or below US$30 before payment. We do not request a separate tax or import-duty payment when the package arrives; where applicable, those amounts are included in the checkout total or paid by us, subject to applicable law.

Tracking Requests

When tracking is available, email dr.kas_sefe2@outlook.com with your order number to request the tracking number. Carrier tracking may not show movement immediately after dispatch.

Lost or Missing Packages

If a carrier marks your parcel lost, tracking stops moving, or the delivery estimate has passed, email dr.kas_sefe2@outlook.com with your order number and delivery address. We will investigate with the carrier. When loss is confirmed, we will arrange a replacement shipment or refund at no additional cost, subject to availability and applicable law. If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, building staff, neighbors, and carrier before contacting us; we will still assist with an investigation.

Address Corrections

Review your address carefully before payment and contact us quickly if a correction is needed. A change cannot be guaranteed after dispatch. If a package is returned because the customer provided an incomplete or incorrect address, we will explain available options. A replacement caused by carrier loss or our fulfillment error will not carry an unexpected tax or duty charge.

For shipping questions, delays, tracking, or lost packages, email dr.kas_sefe2@outlook.com.