Refund policy

RETURN AND REFUND POLICY

Last updated: October 29, 2026

This Return and Refund Policy applies to orders placed through avelmora.shop. The store is operated by MAGGIE CLEANING SERVICES LLC.

30-Day Return Service

You may request a return within 30 calendar days after delivery. Returns that meet this policy are free of charge. Before shipping an item back, email dr.kas_sefe2@outlook.com with your order number, the item concerned, and the reason for the return. We will provide return instructions and, when applicable, a prepaid label.

Do not send merchandise to an address other than the one provided in our return instructions. Unless we give you different written instructions, the business address is:

MAGGIE CLEANING SERVICES LLC
5121 GLEN ALAN CT N
JACKSONVILLE, FL 32210
United States

Eligible Condition

Items should be unused or unworn and returned with original tags, packaging, accessories, and documentation. A return may be refused if the item has wear, damage, odor, washing, alteration, or missing parts, except when the item is defective, damaged during delivery, or incorrect.

The following are normally not returnable unless defective or required by applicable law:

- Gift cards;
- Personalized, customized, or made-to-order products;
- Digital products after delivery;
- Perishable products; and
- Opened hygiene-sensitive products or items marked final sale.

Nothing here removes mandatory cancellation, withdrawal, conformity, warranty, or other consumer rights available in the United States, United Kingdom, or the customer’s place of residence.

Damaged, Defective, or Wrong Item

Please inspect your order on arrival. If it is damaged, defective, incomplete, or not what you ordered, contact dr.kas_sefe2@outlook.com as soon as reasonably possible, preferably within 7 calendar days. Include the order number, a description, and photographs of the item and packaging. After review, we may send a replacement or issue a full refund without charging return costs.

Refund Timing

After an eligible return arrives and is approved, we normally issue the refund to the original payment method within 3–7 business days. Your card issuer or payment provider may need additional time to post the credit. If an approved refund has not appeared after that period, email dr.kas_sefe2@outlook.com for assistance.

Shipping, Taxes, and Return Costs

Orders with a merchandise total greater than US$30 receive free standard shipping. Any shipping charge for an order at or below US$30 is displayed at checkout before payment. We do not ask customers to pay a separate tax or import-duty amount on delivery; where applicable, those amounts are included in the checkout total or paid by us, subject to law. Original shipping charges are refunded when required by applicable law; otherwise, the refund covers eligible returned merchandise.

Questions about a return or refund can be sent to dr.kas_sefe2@outlook.com with the order number.